Returns & Refund Policy – Shop Bestories
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Shop Bestories

Returns & Refund Policy

We strive to provide our customers with superior quality products and excellent personal service. We are always available to address any special requests or concerns as effectively and efficiently as we possibly can. We look forward to servicing our new and loyal clients.

Returns & Refunds

Personalised and custom made products are non-refundable once your order is placed and confirmed. In case you receive a different product from your original order or a defective/damaged product please write to us at shop.bestories@gmail.com with an image of the incorrect/damaged item along with your order number, within 48 hours of receiving the product.

To be eligible for a return or exchange (of non-customized stationery), your item must be unused and returned to us within 15 working days from the date of the delivery in the same condition and packaging that you received it. The shipping cost of the return would need to be borne by you and we will bear the shipping cost of the replacement piece being sent to you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item with an approval or rejection of your request based on the condition of the product. If your request is approved, then your exchange or return will be processed.

In case of exchange the goods are replaced in the same style, subject to availability of inventory. In the unlikely event we are unable to for some reason provide you with a replacement piece, we would provide you with a store credit which could be utilized in future purchases you make with us. The validity of the store credit will be 60 days from the date of issue

Refund

In case your standard order is not shipped within 25 days from the date the order was placed and confirmed, you will be eligible for a full refund. This is not applicable for custom or bulk orders.
All refunds will be transferred into store credits. The validity of the store credit will be 60 days from the date of issue and will be mentioned in your email voucher.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at shop.bestories@gmail.com
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